Request a Callback Have a Question? : 8482829589
Request a Callback Have a Question? : 8482829589
At SWAD FOODS AGRO PRODUCTS, we are committed to ensuring customer satisfaction with every purchase. This policy outlines the terms and conditions for cancellations, returns, and refunds.
Customer-Initiated Cancellations:
Orders can be canceled within 24 hours of placement, provided they have not been dispatched.
To request a cancellation, please contact our customer support team with your order details.
Upon successful cancellation, you will receive a confirmation email.
SWAD FOODS-Initiated Cancellations:
We reserve the right to cancel orders due to:
Product unavailability
Incomplete payment
Unforeseen operational circumstances
In such cases, you will be notified, and a full refund will be processed promptly.
Refund Eligibility:
Refunds will be issued for products that are:
Damaged during transit
Incorrectly delivered (wrong item or quantity)
Not meeting quality standards as per our guarantee
How to Request a Refund:
Issues must be reported within 48 hours of delivery.
Contact our customer support team with details and supporting evidence (e.g., photographs).
After verification, a refund will be processed to your original payment method.
Non-Refundable Scenarios:
Products that have been opened or used (unless damaged or defective)
Perishable items beyond their shelf life or storage conditions
Orders with incorrect delivery information provided by the customer
Returns are accepted only for eligible products (damaged, defective, or incorrect).
Items must be returned in original packaging within 7 days of receipt.
Return shipping costs will be covered by SWAD FOODS for valid claims.
Refunds are typically processed within 7–10 business days after approval.
The timeline may vary depending on your payment method or bank processing times.
For cancellations, refunds, or returns, please reach out to us at:
SWAD FOODS AGRO PRODUCTS
Phursungo, Pune – 412308
